Customer Service Rep hos ACE Limited

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Job Description - Customer Service Rep (317552)
Job Description


Customer Service Rep(

Job Number:

317552)

Description

CSC/CCC Job Title:

Department(s):

Hiring Manager:

Position Hours:

Customer Service Representative

Manual Processing –
Non Masterpiece

Marva Edwards

8:30 – 5:00


Post Internally/Externally/Both:

Posting Duration or End Date:

Internal

1 Week

Job Description:

For more than 130 years, the Chubb Group of Insurance Companies has been delivering exceptional insurance products and services to businesses and individuals around the world. We are one of the largest property and casualty insurers in the United States and have a worldwide network of some 120 offices in 26 countries staffed by more than 10,000 employees. Chubb’s benefit and compensation plans work together to create a flexible Total Rewards Program. We strongly believe in continuous learning and development and have regularly received recognition as an employer of choice.
Chubb Personal Insurance’s Customer Service Center is comprised of more than 300 professionals providing industry leading service to clients, agents, and internal business partners. We are seeking career minded individuals interested in a dynamic service center environment with the opportunity for professional development.
This entry level Customer Service Representative position is responsible for quoting and/or issuing new business and changes to insurance policies over the telephone. In this call center environment, the candidate will be responsible for handling an average of 30 – 35 calls daily, while using investigative skills to resolve customers’ inquiries. The candidate must enjoy serving customers, and will need to build strong interpersonal relationships with internal staff as external customers.
  • Receive, respond and resolve policy issuance inquiries via an 800 number
  • Communicate with agents, underwriters, marketing representatives via verbal or written communication
  • Demonstrate and support the Call Coaching Principles to enhance customer experience
  • Process new business and policy changes during scheduled time off the phone, as well as between phone calls
  • Learn and retain knowledge of multiply processing systems
  • Maintain daily/weekly/monthly counts and reporting of productivity
  • Adhere to departmental standards and workflows to ensure accurate processing of work
  • Remain current on CPI workflows and procedures, as well as any technological enhancements to current desktop systems.

Competencies & Skills:

  • Customer service focused a must. Exceptional customer service skills
  • Excellent telephone etiquette and customer service skills
  • Strong verbal and written communication skills
  • Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
  • Strong computer skills
  • Flexible/Adaptable to change
  • Strong analytical and problem solving skills
  • Quality Driven.Demonstrated attention to detail to ensure accuracy
  • Proactively seeks guidance to resolve potential conflicts, as well as for to gain clarification when needed
  • Manages expectations for delivering tasks and assignments
  • Makes and honors commitments
  • Takes responsibility for acquiring and developing job-related knowledge
  • Holds self accountable for working effectively in a team environment
  • Personal Lines insurance knowledge a plus

At Chubb we are totally committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job without regard to race, sex, color, religion, age, national origin, pregnancy, sexual orientation, gender identity, genetic information, disability or other perceived differences that do not relate to ability, performance and contribution at work. If you require an accommodation during the hiring process or upon hire, please inform your Chubb Recruiter.
Qualified applicants with criminal histories are not automatically disqualified from employment. Factors such as job-relatedness of the conviction, age and time of occurrence, and the seriousness and nature of the circumstances will be considered.

Qualifications

CSC/CCC Job Title:

Department(s):

Hiring Manager:

Position Hours:

Customer Service Representative

Manual Processing –
Non Masterpiece

Marva Edwards

8:30 – 5:00


Post Internally/Externally/Both:

Posting Duration or End Date:

Both

2 Weeks

Job Description:

For more than 130 years, the Chubb Group of Insurance Companies has been delivering exceptional insurance products and services to businesses and individuals around the world. We are one of the largest property and casualty insurers in the United States and have a worldwide network of some 120 offices in 26 countries staffed by more than 10,000 employees. Chubb’s benefit and compensation plans work together to create a flexible Total Rewards Program. We strongly believe in continuous learning and development and have regularly received recognition as an employer of choice.
Chubb Personal Insurance’s Customer Service Center is comprised of more than 300 professionals providing industry leading service to clients, agents, and internal business partners. We are seeking career minded individuals interested in a dynamic service center environment with the opportunity for professional development.
This entry level Customer Service Representative position is responsible for quoting and/or issuing new business and changes to insurance policies over the telephone. In this call center environment, the candidate will be responsible for handling an average of 30 – 35 calls daily, while using investigative skills to resolve customers’ inquiries. The candidate must enjoy serving customers, and will need to build strong interpersonal relationships with internal staff as external customers.
  • Receive, respond and resolve policy issuance inquiries via an 800 number
  • Communicate with agents, underwriters, marketing representatives via verbal or written communication
  • Demonstrate and support the Call Coaching Principles to enhance customer experience
  • Process new business and policy changes during scheduled time off the phone, as well as between phone calls
  • Learn and retain knowledge of multiply processing systems
  • Maintain daily/weekly/monthly counts and reporting of productivity
  • Adhere to departmental standards and workflows to ensure accurate processing of work
  • Remain current on CPI workflows and procedures, as well as any technological enhancements to current desktop systems.

Competencies & Skills:

  • Customer service focused a must. Exceptional customer service skills
  • Excellent telephone etiquette and customer service skills
  • Strong verbal and written communication skills
  • Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
  • Strong computer skills
  • Flexible/Adaptable to change
  • Strong analytical and problem solving skills
  • Quality Driven.Demonstrated attention to detail to ensure accuracy
  • Proactively seeks guidance to resolve potential conflicts, as well as for to gain clarification when needed
  • Manages expectations for delivering tasks and assignments
  • Makes and honors commitments
  • Takes responsibility for acquiring and developing job-related knowledge
  • Holds self accountable for working effectively in a team environment
  • Personal Lines insurance knowledge a plus

At Chubb we are totally committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job without regard to race, sex, color, religion, age, national origin, pregnancy, sexual orientation, gender identity, genetic information, disability or other perceived differences that do not relate to ability, performance and contribution at work. If you require an accommodation during the hiring process or upon hire, please inform your Chubb Recruiter.
Qualified applicants with criminal histories are not automatically disqualified from employment. Factors such as job-relatedness of the conviction, age and time of occurrence, and the seriousness and nature of the circumstances will be considered.
Chubb Whitehouse Hall's Mill A
Whitehouse Station08889-1600
Operations/Administration

Travel

  • No

Job Posting

  • Feb 12, 2018, 3:39:49 PM

 
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