Technical Support Analyst hos Accenture

Udløber om 14 dage

Description


Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Technical Support Analyst will resolve technical issues regarding project work environment and development environment.
The Technical Support Analyst will resolve technical issues regarding project work environment and development environment.
This will include:
  • Workstation support for Windows 7, 8.1, and 10; server support assistance for Windows 2008,

Windows 2012, Windows 2016, Hyper V, SCCM, iSCSI; printer support; tool support for version control tools, office automation tools, web development tools, and mail servers.
  • Network support assistance for firewall, routers, ip addressing, and DNS
  • Phone support for Cisco Call Manager administration
  • Inventory tracking disposal
  • Hardware support for workstations, laptops, servers, UPS, printers, and storage arrays
  • On-Call support expected during evening hours and over the weekend.

Responsibilities:
  • Windows Workstation Support managing and creating trouble tickets
  • Tools Support for MS Office, MS SharePoint, and MS Exchange
  • Off Hours Technical Support Assistance with server maintenance and administration

Training and Development

From day one, we’re committed to providing you with the right experiences, learning and coaching to help you become an effective professional. You will benefit from a robust training curriculum that will build your business acumen, technical and professional skills. Learning will take place both on the job and through formal training conducted online, in the classroom or in collaboration with teammates.
Training is not just something you’ll do when you first join our company. In 2015, we invested approximately $850 million in training and professional development. Throughout your career, you will continue to follow a defined training curriculum, attend classroom training, have access to a global learning portal with more than 20,000 online learning resources and learn from your global colleagues through our vast online tool, the Knowledge Exchange.
Every step of the way you’re learning, growing, and building yourself—getting ready to meet the next challenge that comes your way.

Qualifications


Basic Qualifications
  • Bachelor’s Degree (with graduation date no later than May 2017) with a strong track record of academic performance (2.8 or higher cumulative GPA); or, 4 Years of Military Experience
  • At least 1 year of experience in Windows Desktop Support or Server Support

Preferred Qualifications
  • Preferred majors in Computer Sciences/Computer Engineering or related major
  • Ability to troubleshoot basic hardware and software issues (MS Office, email, Internet access, printer drivers, etc.)
  • Knowledge of Active Directory concepts and administration
  • Skilled at guiding remote users through technical instructions
  • Strong communication (oral and written, interpersonal and relationship-building skills)
  • Good organizational, multi-tasking, and time-management skills
  • Knowledge of Active Directory concepts and administration
  • Experience providing Network support in a client facing environment
  • Eagerness to contribute in a team-oriented environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Demonstrated leadership in a professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.

Primary Location


USA-West
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